Rights of patients

1. Every patient can equally enjoy the most appropriate medical services in our hospital regardless of disease, gender, race, geographical location and social status.

2. During the diagnosis and treatment, the doctor will inform you or your accompanying family members of the condition, treatment plan, treatment method, how to use drugs, prognosis effect and possible adverse reactions.

3. You have the right to decide whether to accept the doctor's treatment suggestions. Whether you refuse or accept them, please seriously consider them, understand the relevant consequences, and be responsible for your decision.

4. If you need surgery, invasive examination or treatment, the medical staff of our hospital will explain to you or your family the reason for the operation, the success rate of the operation, possible complications and risks. After you or your family understand and sign the consent, anesthesia and surgery will be performed. However, in case of emergency, in order to save your life, according to relevant laws and regulations, necessary medical treatment will be carried out first.

5. Our hospital will keep confidential the personal information such as your condition and health involved in the process of treatment.

6. At the request of your relatives, our hospital will explain your condition to them in time. If you don't want specific families to know your condition, please notify the nurse station or your attending doctor in writing.

7. You have the right to receive safe professional medical care.

8. When you leave the hospital, you can get disease-related information and health guidance. In order to ensure the consistency of treatment effect, you will get an appointment form for reexamination. Please come for reexamination as scheduled.

9. If you need various examination and treatment materials (such as copying medical records), please explain to the nurse station and go to a special department (such as the medical record room) to handle the copying procedures.

10. If you have any comments or dissatisfaction with the treatment of the hospital, you have the right to appeal and complain to the hospital. The complaint hotline of our hospital is 010-51339533. You can also write words and directly put them into the suggestion box or communication box, or submit a satisfaction questionnaire on the wechat public platform "public service" → "feedback".

12. In order to effectively implement the "care" culture of the hospital, ensure that patients receive fair and reasonable medical services, and create a sunny medical environment, our hospital strictly prohibits medical staff from accepting cash, securities, goods and other valuable services from patients for any reason. You have the right to report and report this kind of behavior. The hospital has set up a special reporting and complaint hotline: 010-51339533. You can also write words and directly put them into the suggestion box or communication box. Once verified, we will reward you:
A. earn and give value below 2000 yuan, and reward the informant 3000 yuan;
B. the gift value is 2000-3000 yuan, and the reward for the whistleblower is 5000 yuan;
C. The Gift value is 3000-5000 yuan, and the reward for the exploration whistleblower is 10000 yuan;
D. if the gift value is more than 5000 yuan, the whistleblower will be rewarded 15000 yuan